Telephone Service (Telecommunications)

Telecommunications supports the educational, research, and outreach initiatives of the University by provisioning and managing telecommunications voice and video services and the development, design, and installation of the communications infrastructure for the benefit of the students, faculty, staff and visitors.

Benefits

• Evaluates, develops, and maintains the University's electronic communications infrastructure, supporting data, voice, and video connections including direct support of campus distance learning initiatives
• Provides and maintains the campus telephone system and all related services, including: long distance, dial-in access, voice mail, paging, cellular, 800#, calling card, directory assistance, and call center (ACD) applications
• Facilitates the effective development, coordination, and delivery of other communications products and services across the campus
• Provides engineering, design services, and coordination for large scale capital projects
• Provides outreach support for off campus sites requiring voice and data connectivity

Options

Telephone Services provides assistance with:

• Equipment
• Telephones, headsets, and speaker phone
• Daily system administration (adds/moves/changes)
• Long Distance Calling
• Voice Wiring
• Data Wiring
• Auto Call Distribution
• 800 Services
• Programming
  • Automated Call Distribution (ACD)
  • Custom Programming
  • Custom cover paths, Hunt groups, Bridge-to- Cellular( aka EC500)

For more information, please contact one of the following:

• Department of Telecommunications: 330-972-5757 - telecom@uakron.edu
• Telephone Repair: 330-972-8053 telecom@uakron.edu
• Voice Mail Help: 330-972-8668 - voicemail@uakron.edu

Available To

• Faculty and Staff