Information Technology Services News

Recent Headlines

03/04/2022
Live Chat Assistance
Live Chat Assistance

Information Technology Services is excited to announce that starting Monday, March 7th, we will begin offering live chat assistance during our open hours. 

02/25/2022
IT Maintenance Over Week of Spring Break
IT Maintenance Over Week of Spring Break

During the week of March 21-27, 2022, IT will be performing updates to the addressing of many of the datacenter servers. This work is being performed as part of the campus IP address migration project.

02/24/2022
Changes to Google Storage Policy
Changes to Google Storage Policy

Google has announced a change to their storage policy for Google Workspace for Education customers which includes the University of Akron. Effective July 2022, Google will be limiting the amount of storage available to the University for those who are using Google.

02/22/2022
Phishing email simulation
Phishing email simulation

Information Technology Services (ITS) will be conducting a phishing email simulation before March 1. 

02/18/2022
Network maintenance on Sunday
Network maintenance on Sunday

Information Technology Services (ITS) will be performing network maintenance during our normal service window on Sunday, Feb. 20, which may cause intermittent connectivity on the wireless network from 7 a.m. to noon. 

02/10/2022
Workday implementation to include employee survey, focus groups
Workday implementation to include employee survey, focus groups

The purpose of this communication is to inform you of an ongoing project at The University of Akron and to ask for your assistance as we move toward an end-of-year completion.

02/07/2022
University set to implement Workday ERP
University set to implement Workday ERP

Late last year, The University of Akron set off on a strategic and transformational initiative to implement a cloud-based, Enterprise Resource Planning (ERP) technology called Workday to strengthen our growth and agility and to address some core challenges we experience every day.

01/04/2022
Don't lose work-related files
Don't lose work-related files

If the hard drive on your computer fails, the files on that drive would be lost. Information Technology Services (ITS) technicians may not be able to perform data recovery and restoration on local computer drives.

12/23/2021
Reminder: Use VPN when off-campus to access all on-campus systems
Reminder: Use VPN when off-campus to access all on-campus systems

Information Technology Services (ITS) has been working to identify systems impacted by the recently announced "Log4Shell" vulnerability that is associated with a logging tool known as Log4j. Multiple systems across campus, including user workstations, lab computers and some servers, are leveraging software that utilizes Log4j.

12/16/2021
Network maintenance on Dec. 19
Network maintenance on Dec. 19

On Sunday, Dec. 19, from 8-11 a.m., the network team will perform maintenance that will impact access to University servers during the maintenance. Questions regarding this process can be addressed by opening a support ticket for the network team.

12/13/2021
Changes to third-party email configuration

Beginning Feb. 1, 2022, Information Technology Services will be changing the configuration for third-party email services. Those services that are not reported to IT, will likely be filtered as spam.

12/06/2021
Phone maintenance tonight

In response to the phone outage on Friday, Dec. 3, the University's phone service provider will be performing additional maintenance tonight at midnight.

12/02/2021
Network and security changes for department services
Network and security changes for department services

Information Technology Services (ITS) continues to vacate current IP addresses by March 2022. As a result, all departmental servers not currently in the Computer Center will need to be migrated to new IP addresses if they have not been migrated already. 

12/02/2021
University-issued Apple computers can be upgraded to latest OS

Information Technology Services' Apple support team has tested the upgrade to macOS 11, Monterey. University-issued Apple computers can now be upgraded with a single condition.

11/10/2021
Migration of Personal Folders to OneDrive
Migration of Personal Folders to OneDrive

As ITS assists departments moving their data from network shares, we are asking users to move their personal files to their OneDrive space by Nov. 24th.

10/16/2020
Update to Microsoft Updates takes place 10/19
Update to Microsoft Updates takes place 10/19

The monthly Microsoft updates to University-owned faculty and staff machines starts  Monday October 19th to Friday, October 23rd, at 3:30 p.m., when the updates become mandatory and will install on their own...

10/16/2020
Eduroam WiFi and Virtual Labs
Eduroam WiFi and Virtual Labs

Information Technology Services has implemented several resources to support online learning for anyone displaced by COVID-19.  ITS has added wireless network coverage to the Computer Center parking lot (Lot 34), allowing students, especially at-risk students, to have access to secure Wi-Fi via eduroam in a safe and physically-distanced manner.

07/23/2020
Jamf Connect

On a soon to be announced date, Jamf Connect will be rolled out to all mac users on campus. Jamf Connect integrates with our current Jamf management software to synchronize your local account passwords with your UANet password through our cloud identity provider.

05/01/2020
Installation of Software for Personal Use on University Workstations

ITS would like to remind everyone about downloading and installing software on their University owned workstations. 

02/05/2020
You Now Have Access to LinkedIn Learning
You Now Have Access to LinkedIn Learning

The University announced this week that students, faculty and staff now have access to LinkedIn Learning, an on-demand learning solution designed to help users gain new skills. An invitation was sent to everyone's inboxes with the link and instructions.

If you did not receive an invitation in your inbox, please check your Junk Mail folder. If you do not see your invitation there, here's the direct link to log in to LinkedIn Learning.