Information Technology Services News
Live Chat Assistance
Information Technology Services is excited to announce that starting Monday, March 7th, we will begin offering live chat assistance during our open hours.
IT Maintenance Over Week of Spring Break
During the week of March 21-27, 2022, IT will be performing updates to the addressing of many of the datacenter servers. This work is being performed as part of the campus IP address migration project.
Changes to Google Storage Policy
Google has announced a change to their storage policy for Google Workspace for Education customers which includes the University of Akron. Effective July 2022, Google will be limiting the amount of storage available to the University for those who are using Google.
Phishing email simulation
Information Technology Services (ITS) will be conducting a phishing email simulation before March 1.
Network maintenance on Sunday
Information Technology Services (ITS) will be performing network maintenance during our normal service window on Sunday, Feb. 20, which may cause intermittent connectivity on the wireless network from 7 a.m. to noon.
Workday implementation to include employee survey, focus groups
The purpose of this communication is to inform you of an ongoing project at The University of Akron and to ask for your assistance as we move toward an end-of-year completion.
University set to implement Workday ERP
Late last year, The University of Akron set off on a strategic and transformational initiative to implement a cloud-based, Enterprise Resource Planning (ERP) technology called Workday to strengthen our growth and agility and to address some core challenges we experience every day.
Don't lose work-related files
If the hard drive on your computer fails, the files on that drive would be lost. Information Technology Services (ITS) technicians may not be able to perform data recovery and restoration on local computer drives.
Reminder: Use VPN when off-campus to access all on-campus systems
Information Technology Services (ITS) has been working to identify systems impacted by the recently announced "Log4Shell" vulnerability that is associated with a logging tool known as Log4j. Multiple systems across campus, including user workstations, lab computers and some servers, are leveraging software that utilizes Log4j.
Network maintenance on Dec. 19
On Sunday, Dec. 19, from 8-11 a.m., the network team will perform maintenance that will impact access to University servers during the maintenance. Questions regarding this process can be addressed by opening a support ticket for the network team.
Changes to third-party email configuration
Beginning Feb. 1, 2022, Information Technology Services will be changing the configuration for third-party email services. Those services that are not reported to IT, will likely be filtered as spam.
Phone maintenance tonight
In response to the phone outage on Friday, Dec. 3, the University's phone service provider will be performing additional maintenance tonight at midnight.
Network and security changes for department services
Information Technology Services (ITS) continues to vacate current IP addresses by March 2022. As a result, all departmental servers not currently in the Computer Center will need to be migrated to new IP addresses if they have not been migrated already.
University-issued Apple computers can be upgraded to latest OS
Information Technology Services' Apple support team has tested the upgrade to macOS 11, Monterey. University-issued Apple computers can now be upgraded with a single condition.
Migration of Personal Folders to OneDrive
As ITS assists departments moving their data from network shares, we are asking users to move their personal files to their OneDrive space by Nov. 24th.
Update to Microsoft Updates takes place 10/19
The monthly Microsoft updates to University-owned faculty and staff machines starts Monday October 19th to Friday, October 23rd, at 3:30 p.m., when the updates become mandatory and will install on their own...
Eduroam WiFi and Virtual Labs
Information Technology Services has implemented several resources to support online learning for anyone displaced by COVID-19. ITS has added wireless network coverage to the Computer Center parking lot (Lot 34), allowing students, especially at-risk students, to have access to secure Wi-Fi via eduroam in a safe and physically-distanced manner.
On a soon to be announced date, Jamf Connect will be rolled out to all mac users on campus. Jamf Connect integrates with our current Jamf management software to synchronize your local account passwords with your UANet password through our cloud identity provider.
Installation of Software for Personal Use on University Workstations
ITS would like to remind everyone about downloading and installing software on their University owned workstations.
You Now Have Access to LinkedIn Learning
The University announced this week that students, faculty and staff now have access to LinkedIn Learning, an on-demand learning solution designed to help users gain new skills. An invitation was sent to everyone's inboxes with the link and instructions.
If you did not receive an invitation in your inbox, please check your Junk Mail folder. If you do not see your invitation there, here's the direct link to log in to LinkedIn Learning.