Troubleshooting MFA for Apple Products

After enrolling in Multi-Factor Authentication (MFA), you may experience issues with your native mail client. The University of Akron supported email client is the Outlook application however, these instructions have been provided as a courtesy to address common issues.

Below are the steps to re-configure Apple iPhone's Mail application and Apple macOS's Mail Application.

iPhone Mail Reconfiguration

Step 1: Select "Settings".

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Step 2: Select "Mail".

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Step 3: Select "Accounts".

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Step 4: Select your Exchange account, then "Delete Account".

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Step 5: Select "Add Account".

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Step 6: Select "Microsoft Exchange".

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Step 7: Enter your email address and select "Next".

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Step 8: Select "Sign In".

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Step 9: Enter your password and select "Sign in".

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Step 10: Select "Save".

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macOS Mail Reconfiguration

Step 1: Select "Mail".

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Step 2: Select "Exchange" then click the "-" symbol below.

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Step 3: Select "Internet Accounts".

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Step 4: Select "Exchange" then click the "-" symbol below.

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Step 5: Select "OK".

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Step 6: Select the "+" symbol below.

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Step 7: Select "Exchange" then click "Continue".

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Step 8: Enter your email address and select "Sign In".

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Step 9: Select "Sign In".

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Step 10: Enter your password then select "Sign in".

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Step 11: Approve the sign in request.

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Step 12: Select "Done".

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Additional Assistance

If the steps above did not remedy the issue or you require further assistance, please send a request to the Information Security Team at security@uakron.edu.