Jeffrey Franks

Staff Image

Rank: Professor of Bibliography
Title: Reference Librarian
Department: Research and Learning Services
Office: Bierce 179A
Phone: 330-972-6052
Email: jfranks@uakron.edu


Selected Works - bepress: https://works.bepress.com/jeffrey_franks/


Published Works:

Consult Me First
2013

Analysis, case studies, and advice to mid-level managers who have not been consulted by upper level administrators prior to those administrators making organizationally significant decisions.
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The Poor Administrator and You
2013

Survival tips for the mid-level manager assigned to a poor or ineffective upper level public sector administrator, particularly in the field of librarianship.
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Partnering with Information Technology at the Reference Desk: A Model for Success
2011

Case study of library reference unit and information technology unit cooperation and collaboration to provide seamless, user-centered service based upon a learning commons concept.
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Session Control Software
2011

Case study in the use of session control software in an academic library reference setting.
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Introducing Learning Commons Functionality into a Traditional Reference Setting
2008

For the past decade the University Libraries at The University of Akron has been modifying and enhancing its services in response to changing technologies and user needs, as well as evolving campus strategies. Library efforts centered on service excellence and student success have played a leading role in the inclusion of a planned learning commons as one of the key... Read more »

Reference Librarians Speak for Users: A Learning Commons Concept that Meets the Needs of a Diverse Student Body
2007

This article describes the creation of a learning commons at a main campus library at a medium-sized, state university.
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Learning Commons Concept
2005

Internal document accepted as basis for learning commons planning at the University of Akron.
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Developing an Interactive Web Tutorial to Teach Information Competencies: The Planning Process at the University of Akron
2000

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Forming a Reference Service Philosophy
1997

Describes a process for discovering a reference department's shared values and their role in shaping the unit's reference service philosophy.
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The University Library and Campus Web Development: A Case Study
1997

Describes a new organizational structure that placed the campus web master and oversight for campus web development under the auspices of the University Libraries at the University of Akron in the late 1990's. Discusses rationale and advantages.
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Subjects: Accounting, Anthropology, Archaeology, Business, Economics, Finance, Marketing