GUEST SERVICES

ADDRESS

198 Hill Street Akron, OH 44325-0501

Ticket Office: 330-253-2488
Hours: 10 a.m. to 4 p.m. weekdays

- note, the seating arrangement at EJ is capable of changing, depending on the event. Please check the Ticketmaster seating chart for the specific event you are interested in. This map simply gives an idea of what's available.

 

General Information

 

Smoke Free
E. J. Thomas Hall is a smoke-free building. Smoking areas are located outside the building.

Cameras, Recording Equipment, Cellular Phones and Pagers
These devices are prohibited. You may take the devices back to your car, check them at coat check in Robertson Lobby (EJ) or check them with the Head Usher at the information counter.

Seating Latecomers
Please note the curtain time printed on your tickets, as performances begin promptly. In consideration of others, latecomers will be seated at a suitable pause in the program. This includes patrons who leave the auditorium before or during a selection. Patrons will be re-seated after the completion of that selection.

Intermission
Intermissions are 20 minutes in length. The flashing of the lobby lights is your signal to return to your seat for the start of the performance. Latecomers will be seated at proper intervals.

Concert Conclusion
Members of the audience who wish to leave before the conclusion of the performance are asked to do so only between selections as not to disturb others.

Tickets for children
All patrons, including children of all ages who may even share a seat, must have a ticket to comply with fire regulations.

Parking
Spaces available on a first-come, first-served basis in the Thomas Hall parking deck and Lot #26 - North Campus deck and surface lot #27. There is a $5.00 charge for parking.

 

Information for Mobility Impaired Patrons

Accessible Seating
E. J. Thomas Hall has Orchestra and Grand Tier level seating for patrons in wheelchairs or patrons with special needs. Adjacent seating for a companion is also available in both areas. To make reservations, call the Ticket Office at (330) 972-7570.

Handicapped Parking
There are a limited number of handicap parking spaces available on a first-come, first-served basis in the Thomas Hall parking deck and Lot # 26 and 27. There is a $5.00 charge for parking. A valid permit must be displayed.

Accessible Restrooms
Located at the bottom of both ramps on both sides of the building.

 

 

Services

 

Information Counter
The Information Counter is located in McCormick Lobby, which is adjacent to the Ticket Office. The counter is manned by an attendant, who is available to assist you with your questions and concerns.

Assistive Listening System
A special sound system for the hearing impaired, Williams Personal PA Receiver is available at the information counter in McCormick Lobby, free of charge.

Lost and Found
The information counter serves as our lost and found department during events. If you discover that you are missing something the day following a performance, please call our Executive Offices at (330) 972-7595 and make a report.

Food and Beverage Service
A full-service bar and concession stand are located in the building’s center lobby, Robertson Lobby. The Concession Stand offers soft drinks, bottled water, coffee, beer, wine, snacks and candy before the performance and at intermission.

For most events, bottled water and drinks are permitted in the auditorium. Food may be consumed in the lobby areas or in the EJCafé.

Event Cancellation Information
On very rare occasions severe weather forces E. J. Thomas Hall to cancel or postpone an event. Event cancellation information is available by calling The University of Akron Emergency Information number at 330-972-SNOW (7669). Additional information can be obtained by leaving your name and phone number on the E. J. Thomas Hall lobby line at 330-972-6828. A Thomas Hall staff member will contact you.

Open captioning by c2
Thanks to a partnership with the Theatre Development Fund, E. J. Thomas Hall will be able to provides open captioning by c2 for certain Broadway In Akron performances.

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