Below are some tips to be a successful online learner:

Time Management: Make certain that you give yourself enough time to complete assignments, to participate in discussions, to take quizzes, and to take exams. This is important if you are working on an assignment and you need technical support.

Have a Back-up Plan: Since you are working on a computer and the Internet, problems may occur. It is your responsibility to have access to working technology. Make certain that you are aware of the resources in your area (such as public libraries) where you can obtain computer access if your computer isn't working as well as places that provide reliable wireless or wired Internet access.

Ask for help! The moment you encounter a technical problem with a Discussion Board, Assignments, Quiz or Exam, contact Zip Support and notify me. The sooner you submit a Zip Support Center ticket, the sooner you will receive help.

Follow these guidelines when submitting a Zip Support Center Ticket:

  • Please be specific: The more specific you are with the problem the faster the support personnel can help you.
    • Good example: I am abc123 and I am enrolled in course number ###_###_#### (found on your course home page in the need help widget). I am not able to submit my assignment to Week 2, "The Meaning of Life, the Universe and Everything Assignment" I get the error "404 file not found" when I click on the assignment folder.
    • Bad example: I cannot submit my homework.
  • Leave a valid contact number.
  • Check your University of Akron e-mail often. To protect your privacy, support personnel will contact you through your University of Akron e-mail.